Refund policy

At Carry Nova, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns:
Items can be returned within 7 days of receiving your order.
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items:
The following items cannot be returned:

Used or damaged products caused by customer misuse.
Items without original packaging.
Clearance or final sale items (if applicable).

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us with photos of the product and packaging. We will work to resolve the issue as quickly as possible.

Return Shipping:
Customers are responsible for return shipping costs.
Shipping charges are non-refundable unless required by law.